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ipeak Infosystems GmbH

Digital Ecosystems - What's this?

The highly configurable and modular content repository ibexecosystem administers and maintains different content types. Whether for service, resource or community management purposes such as loyalty schemes or newsfeeds, together we materialise your digital ecosystem.

Digital Ecosystem

An ecosystem describes the interaction of a community within an environment. A digital ecosystem is a network of different actors, e.g. partners, customers, developers, which is managed on a digital platform and where all parties, typically cross-industry, work towards a specific and common purpose. A customer first approach results in new and disruptive service models.

Important design features of a digital ecosystem are:

  • Focuses on the customer needLinks decentralised system elements
  • Make possible cross-industry offerings
  • The exchange between actors is based on co-creation
  • All actors share common values
  • Results in maximum benefit for customers, users and actors
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Customer Experience

The customer experience is always at the centre of digital ecosystems. Therefore, the customer's point of view must be considered as part of the technical implementation from the very beginning. What needs of potential users should your business idea and the resulting digital ecosystem fulfil? In order to create positive, unforgettable experiences across all touchpoints of the customer journey, we offer you a detailed analysis of your idea and comprehensive advice on the design options. Which technical features are "must-have" and which are "nice-to-have" to successfully launch your ecosystem? How can we customise our software capabilities in a meaningful way? Get answers to all these questions and more in one of our tailored workshops.

Tailormade software solutions

Digital ecosystems create completely new business models across industry boundaries. The players involved work closely together to create new and unique offers. Our programmers develop individual solutions for all industries and for the displays of your choice. The first milestone is an MVE (Minimal Viable Ecosystem), which contains the basic functions and can be presented to the market. Then the fine-tuning begins: in close consultation with you and based on user feedback, we further develop your digital ecosystem until it is finally ready for full rollout. Of course, we are still there for you long after the launch as together we continue to work on your vision.

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